Business Process Optimization

At GridOps360, we help utilities streamline operations and align enterprise systems through targeted Business Process Optimization (BPO) services. Our approach focuses on assessing current workflows, identifying inefficiencies, and enabling automation and integration across IT and OT environments.

Our BPO Services Include:

Current State Analysis
We conduct deep assessments and workshops of existing business and data workflows to understand how information moves through your utility operations. This helps uncover gaps, inefficiencies, and manual dependencies that hinder performance.

Data Architecture Evaluation
Our team reviews how data is structured, managed, and shared across platforms—identifying authoritative Systems of Record (SOR), transformation logic, and opportunities for data normalization and standardization.

Integration Architecture Review
We document and assess current integration patterns between systems like Maximo, ESRI, ADMS, CIS, and third-party tools. Our analysis ensures scalable, secure, and supportable data flow across your utility ecosystem.

Workflow Documentation (Visio & Draw.io)
We use industry-standard tools like Visio and Draw.io to document current and future workflows. These visual artifacts serve as key references for process redesign, development, and change management.

Persona Mapping
We identify and map the roles of different user personas—field technicians, planners, schedulers, engineers, and supervisors—to ensure that redesigned processes meet the needs of each stakeholder group.

RBAC and Governance Principles
We incorporate Role-Based Access Control (RBAC) into workflow planning to safeguard sensitive operations, enforce user accountability, and comply with regulatory and internal governance requirements.

Automation Strategy
We identify repeatable and manual steps that can be automated through scripting, system triggers, and platform capabilities—reducing delays, improving accuracy, and freeing up valuable resources.

Deliverables
Our deliverables include:

• Current vs. future state workflow diagrams

• Integration and data flow blueprints

• Persona role mapping

• RBAC matrices

• Optimization recommendations

• Implementation roadmap

With GridOps360, utilities gain a comprehensive, actionable plan to optimize workflows, modernize data integration, and increase the effectiveness of enterprise systems. Whether you're preparing for a system upgrade or driving transformation, our BPO services ensure you're building on a solid operational foundation.